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Express Tours COVID-19 policy
Express Tours engagement
Our agency is committed to respecting and enforcing all measures and instructions issued by the Institut national de la santé publique du Québec, which are part of our COVID-19 response plan. The service providers used in our packages and/or excursions must also comply with the health measures. It is our responsibility to ensure that service providers are open at the time of the client’s travel, that travel is authorized from the region of departure and that access to the region of destination is authorized. The agency reserves the right to modify the packages in the event of the closure, the non-reopening of service providers included initially, or the closure of the regions by offering customers equivalent solutions.
BY COMPLETING MY EXPRESS TOURS BOOKING, I ACKNOWLEDGE that I, and all those affected by such booking, are aware that:
-COVID-19 is globally active, with associated health risks and restrictions that, without warning, could lead to significant disruptions, cancellations and changes to travel arrangements in the event of a disease outbreak, sudden regional closures, quarantine and containment orders, government notifications to travellers, and consequences that cannot be reasonably foreseen at this time;
-It is our responsibility to ensure that we are fit to travel at the time of departure (Symptom Self-Assessment Tool).
Unauthorized travel and mandatory isolation (government actions)
In case of closure of the regions (general confinement), if the hotel establishments were to close their doors, if an interregional travel was strictly forbidden, we undertake to reimburse you 90% of the cost of the package, 24 hours before your arrival at your destination.
In the event of mandatory isolation ordered by Public Health, if you are waiting for your COVID-19 test result, if you have received a positive COVID-19 test result, we will reimburse you 90% of the cost of the package, up to 7 days before your arrival at your destination. Below this deadline (6 days or less), the whole will be evaluated on a case-by-case basis. In order for the refund to be made, written proof will be required (public health letter, letter from your employer, medical note, school correspondence, etc.).
In all cases of cancellation requests, regardless of the reason, we ask that you send everything in writing to email@example.com as soon as possible.
Express Tours strongly recommends that customers take out travel insurance before departure or, if necessary, check their personal insurance coverage. Manulife offers cancellation, interruption and medical insurance that can be obtained directly from Express Tours. If you have your own cancellation, interruption and/or medical insurance, we suggest that you confirm the extent of your coverage in regards to Covid-19 related medical and other issues. It is your duty to ensure that you have proper coverage.
AS A CUSTOMER, I RELEASE EXPRESS TOURS FROM THE FOLLOWING RESPONSIBILITIES:
Any loss, theft, damage to property or bodily injury occurring during a day or overnight trip, mechanical breakdown of buses, delay due to bad weather, stopping or closing of the ski lifts and delay to customs.
Although Express Tours carefully chooses its suppliers, no one is immune to a problem while travelling. These include loss of luggage, accident, weather conditions, cancellation of transport, travel-acquired illness, state of emergency, pandemic, closure of areas for health reasons, Express Tours cannot be held responsible for events beyond its control or for force majeure and for damage related to them.
Damage may include loss of time, loss of enjoyment, inconvenience, frustration, additional expenses, loss of salary and quarantine.
Taking the necessary precautions before leaving is clever. Express Tours strongly recommends that customers take out travel insurance before departure or, if necessary, check their personal insurance coverage. Manulife offers cancellation, interruption and medical insurance that can be obtained directly from Express Tours. Click on the green box to get a quote and view the different products offered.
Payment indicates that you accept our booking conditions when you authorize us to use your credit card number for a total payment.
The website’s billing system accepts only one credit card per invoice. If you wish to use more than one credit card to make your payment for the same bill, the transaction must be done by telephone with one of our booking agents. A fee of $25 + taxes will be charged for each credit card used on the same invoice.
All prices shown are in Canadian dollars.
In accordance with the laws of the Office de la protection du consommateur, Express Tours may increase the price of a trip already sold to a customer in the event of fuel overload by the carrier or a change in the exchange rate. For the price of the trip to be affected by an increase in the exchange rate, the exchange rate must have increased by more than 5% between the date of purchase of the trip and the 45th day before departure. As soon as the price of the trip increases by at least 7% (before taxes), the customer can decide to cancel his trip and be reimbursed. Alternatively, they may accept another trip as an alternative, paying for excess charges or being reimbursed for excess charges. The increase in GST or QST sales taxes could result in an increase in the rates displayed on all mediums for stays since these include taxes. No price change is permitted within 30 days prior to the departure date.
Any discount on a trip resulting from a promotion or an Express Tours decision applies to new bookings only.
Prices posted on the website are subject to change without notice.
Express Tours is a division of Voyages S.K.I.E.R. International Inc., a legal travel agency with a Quebec permit.
Services not used
No refund will be made by Express Tours for services reserved and not used by the customer. It is also not possible to use these services at a later date. The same principle applies for a bus departure when the customer does not show up (no show) or shows up at the point of boarding after the bus departure.
All images on the website are for information purposes only. Express Tours is not responsible for the different images provided by its suppliers.
Express Tours reserves the right to change its terms and conditions of sale online at any time.
General conditions sports trips (ind)
Manulife Insurance (individual)
TRAVEL INSURANCE INFORMATION
Enjoy peace of mind with Manulife Financial Travel Insurance!
Overnight trips policy (individual)
WITHOUT the cancellation protection
WITH the cancellation protection
You must mail a letter of explanation along with documents supporting the reason for your cancellation (example: doctor’s certificate) to:
DEPARTURE GUARANTEE for trips by coach bus
Privacy protection policy
We commit to protecting the confidentiality of our clients’ personal information in an electronic environment. For your protection, all electronic transactions on this site are secured by Visa Desjardins servers.
By accessing Express Tours, you accept the terms and conditions of our privacy protection policy and the legal terms below. If you do not agree, do not access our site.
We may need to collect your personal information when you make a reservation or enter a contest. You will be notified when we so, as we will ask you to fill out and submit a form. Like many commercial sites, we also collect data electronically via cookies (pieces of information on your hard drive), which helps us offer the best possible service. This information includes the address of the Web site from which you accessed our site, the pages on our site that you visited, the browser you used, your IP address and the search words you used to access our site. This information is not used on an individual basis. We accumulate it and only use it to adapt our Web site to your interests and preferences. Most browsers accept cookies by default, but you can always change your parameters to opt out. In that case, you will not be able to benefit from all of the site’s features. However, you will still be able to visit our site and make reservations.
Our Web site uses encryption technology, such as the SSL protocol, to protect your personal information during data transfers. The SSL protocol encrypts your order information, such as your name and address.